ALVION respects the privacy of individuals and values the trust of its users. All information shared with ALVION through electronic means, telephone, or other communication channels will be processed in accordance with the current General Data Protection Regulation (GDPR). This Privacy Policy explains how that information is collected, used, and protected.

Data Collection and Registration

By voluntarily providing your personal information to ALVION, you consent to the collection and processing of that information by our services.

Your data may be collected through forms available on the ALVION website, subscription to newsletters, requests for information, or when purchasing a product or requesting a service from ALVION.

The information that may be collected includes contact details such as:

• Name
• Address
• City
• Email address
• Phone number
• Identification data when applicable

 

Technical information such as your IP address may also be collected for the purpose of compiling website traffic statistics. This data cannot be associated with a specific identified user.

Additional procedures and information may be available in the Terms and Conditions of our website.

Protection of Collected Information

The personal data collected by ALVION will not be disclosed to third parties without the explicit consent of the data subject, except when required by law.

Whenever data transmission to third parties is necessary, it will be safeguarded through contractual provisions or other legal mechanisms ensuring that the data is used solely for the intended purpose and in accordance with this Privacy Policy.

Internally, ALVION adopts appropriate technical and organizational measures to ensure that employees with access to personal data receive adequate training regarding the handling and protection of such data.

Employees who fail to comply with this policy may be subject to disciplinary procedures.

Purpose of Data Processing

The collected data may be used for:

• Customer support
• Communication of information, products, or services
• Marketing activities such as newsletters, campaigns, or updates

The use and processing of personal data must rely on at least one legal basis under the General Data Protection Regulation (GDPR).

ALVION processes personal data based on the following legal grounds:

• When the customer or user has given consent for the processing of their personal data;
• When processing is necessary for compliance with legal obligations, contractual agreements, or regulatory requirements;
• When processing is necessary to establish, exercise, or defend legal claims;
• When processing is necessary for legitimate business interests, provided that such interests do not override the rights and freedoms of the data subject.

Data Retention Period

Taking into account the purposes described in this policy, personal data may be retained by ALVION for:

• Up to 72 months from the moment consent is granted;
• Up to 120 months in cases involving contracts or other legal obligations.

If during this period you request withdrawal of your consent, the retention period will be adjusted according to your request.

After the maximum retention period is reached, the data will either be securely deleted or irreversibly anonymized.

Rights of the Data Subject

Under the GDPR, individuals have the right to:

• Access their personal data
• Rectify inaccurate or incomplete data
• Request modification or deletion of their data
• Restrict or object to the processing of their data

 

To exercise these rights, you may contact us through the following details:

• Email: geral@alvion.pt
• Phone: +351 912 289 006
• Address: Linda-a-Velha, Oeiras, Portugal

Once a request is received, ALVION will review and respond within 45 days.

If consent is withdrawn, ALVION will cease contacting the individual for the purposes described in this policy.

Links to Third-Party Websites

The ALVION website may contain links to third-party websites for the convenience of users. These websites may contain useful information but operate independently from ALVION.

ALVION is not responsible for the privacy practices or content of third-party websites.

Users are encouraged to review the privacy policies of any external sites they visit.

Complaints

For questions or concerns regarding the processing of personal data, you may contact ALVION using the following details:

• Email: geral@alvion.pt
• Phone: +351 912 289 006
• Address: Linda-a-Velha, Oeiras, Portugal

You also have the right to lodge a complaint with the Portuguese Data Protection Authority:

Comissão Nacional de Proteção de Dados (CNPD)

• Address: Rua de São Bento, n.º 148, 3º 1200-821 Lisboa
• Email: geral@cnpd.pt
• Phone: +351 213928400

Changes to the Privacy Policy

ALVION may update this Privacy Policy at any time. Any changes will be published on our website or communicated through appropriate channels.

If the changes significantly affect how personal data is used, users will be notified through a notice on the relevant pages or by electronic communication.